Engineering notes, product updates, and lessons from the field.
Most post-call surveys get ignored. Doing it as a quick voice exchange, and adapting the follow-up to the answer, changes that.
Prompt-only voice agents get brittle fast. Here's why we modeled conversations as graphs instead.
TENANT_OWNED, PLATFORM_SHARED, or DISABLED, how Voxvol's provider policy model actually works under the hood.
How Voxvol's built-in RAG pipeline turns a PDF into a cited, voice-ready answer.
Quotas, DID inventory, and provider policy, the three things every agency reselling voice agents needs.