Industries/Insurance
Industry

Insurance

Capture claim details the moment a policyholder calls, qualify the claim, and route to the right adjuster, with every word transcribed and time-stamped.

First notice of loss, answered instantly.

First notice of loss (FNOL)

Structured intake of claim details, no missed fields.

Policy lookup & verification

Confirms coverage and policy status before proceeding.

Adjuster routing

Hands off to the right team based on claim type and severity.

Works any time a loss happens

Accidents don't happen on business hours, first notice of loss is captured the moment a policyholder calls, day or night.

Incoming call · Claims line
CallerMy car was rear-ended about twenty minutes ago.
AgentSorry to hear that. Is everyone okay, and is the vehicle drivable?
CallerEveryone's fine, car's drivable.
AgentGood. I've logged the loss, location, and time. You're covered under comprehensive; an adjuster will call within 24 hours. Your claim number is CL-88291.
Duration1:58
ResultFNOL filed, adjuster assigned
EscalatedNo
100%
of FNOL calls captured & logged
24/7
claims line coverage
<2min
average FNOL intake time
How it works

Up and running in a few steps.

Load your intake questions

What details a first notice of loss needs to capture.

Connect policy lookup

Confirms coverage and status before proceeding.

Set adjuster routing rules

Route by claim type, severity, or region.

Every claim logged

Full transcript and time-stamp on every FNOL call.

FAQ

Questions you might have

What if the caller is upset or the situation is serious?+
The agent still captures the required details calmly and completely, and can transfer to a person at any point if the caller needs one.
Does it confirm coverage before creating a claim?+
Yes, it checks the policy and coverage status first, so claims aren't opened against an inactive or non-covered policy.
How does it decide which adjuster gets the claim?+
Routing rules you set, by claim type, severity, or region, decide who it goes to, so the right adjuster gets it the first time.
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