When your agent needs to reach a real person behind someone else's automated phone tree, press 1 for this, press 2 for that, it listens, figures out the right option, and gets through, so nobody on your team has to sit on hold.
When your agent needs to reach a real person behind someone else's automated phone tree, press 1 for this, press 2 for that, it listens, figures out the right option, and gets through, so nobody on your team has to sit on hold.
Listens to the automated menu in real time and figures out which option gets to the right place.
Sends the correct touch-tone input automatically, or speaks a response if that's what's expected.
If it hits a wrong turn, it backs up and tries again instead of getting stuck looping.
No one on your staff has to sit on hold navigating someone else's phone system.
Places the call to the other company's line.
Interprets the spoken options in real time, no pre-scripted button sequence needed.
Sends the right input, adapting if the menu is different than expected.
Hands off to your team once it's through, or completes the task itself.
Spin up an agent in minutes, any provider, no lock-in.