Every call is transcribed, recorded, and logged, so you can check what was said and why a call ended the way it did, without listening to hours of audio.
Every call is transcribed, recorded, and logged, so you can check what was said and why a call ended the way it did, without listening to hours of audio.
Read what was said or listen to the actual audio, your choice.
Know whether it was resolved, transferred, or the caller hung up, and why.
Find every call that mentioned a specific topic, product, or complaint.
See trends over time, busiest hours, common questions, recurring issues.
No setup needed, it's on by default.
Turned into searchable text with an outcome attached.
Search, filter, or spot-check any call in minutes.
See trends across all your calls, not just one at a time.
Spin up an agent in minutes, any provider, no lock-in.