Your agent can bring in a teammate mid-call, a manager, a specialist, whoever's on shift, and it hands over everything it already knows, so the customer never has to start over.
Your agent can bring in a teammate mid-call, a manager, a specialist, whoever's on shift, and it hands over everything it already knows, so the customer never has to start over.
The agent tells the receiving person who's calling and why before connecting, not just a blind transfer.
Set rules for when to bring in a human: a specific request, a frustrated tone, after hours, or a question outside what the agent should answer.
Everything captured on the call, name, order number, what they've already said, travels with the transfer.
Transfer to any phone number, extension, or team line you already use, no new hardware.
Decide what triggers a handoff, a keyword, a request, or a topic outside the agent's scope.
Any phone line, extension, or on-call number works, no special setup.
Before connecting, it summarizes who's calling and why.
The person picking up already knows what's going on.
Spin up an agent in minutes, any provider, no lock-in.